Terms and Conditions:

This document is providing a detailed clarification on the Terms and Conditions of our business between Sell Your Stuff™ and You as a customer.

We request that you read this document carefully before completing any online transactions with us. A contract is created once a sales transaction is completed and you are liable to be bound by these terms and conditions.

The contract agreement is formed between Sell Your Stuff and You. The terms used as Sell Your Stuff or We or Us refers to Sell Your Stuff. The term or word used as You refers to the customer/user of Sell Your Stuff. The Sales Transaction refers to the sale of your device (mobile phone / Tablet / Computer) to Sell Your Stuff.

How the contract is formed between You and Us.

For the customer to proceed with a Sales Transaction process:

• Should be a resident of the UK mainland or Northern Ireland

• You should have ownership / rights of the device that you wish to sell

• You should be aged 18 years or if below 18 years, should obtain permission from guardians / parents.

The ownership of the device is transferred to us and a contract is formed when a receipt is created at the point of payment for your device. Both parties (you and us), as well as any new successors, are bound by this contract.

Sell Your Stuff is an online trading company and communicates via email to all customers. Please make sure to check & read all of your emails regularly and take the particular action requested in the email. We send a lot of automatically generated emails which may go into the Junk/Spam mailbox, so please check those also. Sell Your Stuff cannot be held responsible for any unread and unchecked emails.

We also provide courier service for orders and returns.

After receiving your order at our center, we will diagnose each device and present you with the quote for each item with its reason on valuation. At this point, if you decide to take back your devices and feel not to sell your devices to us, then a nominal charge £20 is levied on you to cover the testing, inspecting, workmanship, packaging, and administration along with returning your unit. All units will be sent with a tracking number and will need your signature along with insurance to make sure it’s delivered back to you as safely as possible.

Cancellation

If at any time you want to change the sales transaction before posting the device to us, then you are free to do so at no cost.

After sending/posting the device to us, you are bound by the contract and cannot cancel. We will return your devices if you reject our valuation quote. We are not liable for any payment to you at this instance.

Offer After Expiry

The quoted device valuation is valid for 14 days and it will expire after this. If after 14 days you decide you still want to proceed, please contact us as prices can change. If you still want to send the device to us, you can proceed further with postage.

On receiving your device, we will inspect the device and tell you the best and final valuation quote through email. The valuation will be based on the condition of the device and its current market value. You as the customer will have a choice to accept or decline this price within 14 days. If you agree and accept our offer, the payment will be sent, completing and finalizing the contract between Us and You. After waiting 6 weeks, if the service charge is not paid then the device will be recycled and the offered amount will be paid.

Posting and Tracking

Posting your phone, a free pickup (Postal) service is provided by us to collect your device provided the conditions are met according to our guidelines of testing. We use trusted UPS courier service, which is traceable by you. This service is insured up to the value of £50. It is recommended to get your devices insured for a value greater than £50 such as by Special Delivery service. This will help in making your device insured for value up to £500, in case it is lost in transit. You are free to choose any postal service to send the device to us. However, we recommend you choose a Tracked Postal Service. If you choose our UPS courier service, we are liable to pay the value £50 compensation cost, in case of loss or theft of your device. This compensation is provided only on producing proof of postage, tracking receipt order. This receipt you can obtain from any of your local UPS Mail Service Posting Office. We will not be responsible for lost or damaged products in the postal system.

It is your responsibility to familiarize yourself with the details of the insurance levels provided by the Post Office. We cannot pay you for devices we do not receive. We are responsible for your device once received at our facility. All return packages will be shipped with a delivery note attached at the end of your letter. The delivery note is used to identify your device to your order and must be completed and placed in the package you send us. The delivery note is important as it identifies your device and your order together. There is also space for you to advise us of your password to speed up the process of your order. Any device received without the delivery note cannot be identified and will be held by us for a period of 90 days. After the device has been held for 90 days without a claim, it will be securely destroyed and you will no longer be able to process or return your device. If you have sent your device without the delivery note in error, do not worry, as you can call with the tracking number and we can locate your device and attach it to your order.

Inspection and Testing Process

Once your device is received by Sell Your Stuff, we will carry out an inspection and diagnostic check on your device to ensure its condition matches the description you provided when placing your order. If the condition is different, we will revise the offer accordingly and notify you via email.

If you agree with the revised offer, we will process the payment within 24 to 48 hours. If you reject the revised offer, you can request for your item to be returned. As outlined previously, a nominal service charge of £20 will apply to cover administrative and handling costs.

Payments

We aim to make payments within 24-48 hours after acceptance of our valuation. This timeframe may vary during weekends, bank holidays, or due to technical issues beyond our control. You will be notified once the payment has been processed. Payments are made by Bank Transfer to the account details you provide.

It is your responsibility to ensure the bank details you give are accurate. Sell Your Stuff is not liable for payments sent to incorrect bank details supplied by you.

Data Removal

You must remove all personal data, accounts (including iCloud, Google, Samsung), passwords, SIM cards, and memory cards before sending your device to us. If a device is locked to any account or service that prevents us from using it, we will notify you and give you the opportunity to unlock or remove it.

Devices with security locks or accounts (e.g., iCloud/Find My iPhone) still active will not be processed until these are removed. If you are unable to do so within 14 days, we will return the device to you. A £20 handling and return charge applies.

Lost, Stolen, or Blacklisted Devices

We do not accept lost, stolen, blacklisted, or barred devices. If your device fails our background check or is flagged by CheckMEND or any official body, it will be quarantined and passed to the relevant authorities. You will not receive any payment, and the device will not be returned.

Returns

If you do not accept our revised offer or if the device cannot be processed (e.g., due to being locked or blacklisted), you may request a return. Returns are dispatched via tracked courier, and the £20 return charge applies unless agreed otherwise. Returns are sent within 3–5 working days of confirmation.

Liability

Sell Your Stuff is not liable for:

• Devices lost or damaged in transit to us

• Payments delayed due to incorrect banking details

• Data left on devices after they are sold

• Loss of SIM cards or accessories sent with the device

Recycling and Environmental Responsibility

We are committed to recycling all devices responsibly in compliance with WEEE regulations. If your device is beyond repair or deemed not economically viable for refurbishment, it will be dismantled, and parts recycled. No payment is due in this case.

Changes to Terms

Sell Your Stuff reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately and displayed on our website.

Contact Us

For any questions or issues, you can contact our customer service team via email or phone. We aim to respond within 24 hours during business days.